We understand when you change your mind or the cooler you ordered wasn't the right size. That's why we offer a 30 day exchange and return policy. All you need to do is send us an email, and our friendly customer service PAALS will assist you throughout the entire process.

​

If you feel that your product is showing defects, you have 1 year warranty. Just let us know and we take care of the rest. 
 

At PAAL Truck Essential Products, located at Phaar TX,9008 Goliad Dr.78577, United States, we stand behind the quality of our products. This Warranty Policy outlines the terms and conditions under which our products are covered.

​

1. Return Policy (30-Day Exchange)

​

We offer a 30-day exchange policy for our products. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery for an exchange, provided that:

​

• The product is in its original packaging.

• The product is undamaged and free from alterations.

• You have the original receipt or proof of purchase.
   

To initiate an exchange, please contact us at info@truckpaal.com to obtain further instructions.

​

2. Manufacturer's Warranty (1-Year Coverage)

​

In addition to our return policy, all products purchased from PAAL Truck Essential Products come with a one-year warranty against manufacturing defects. This warranty covers:

​

• Defects in materials and workmanship under normal use.

​

To be eligible for this warranty, the following conditions must be met:

​

• The product must be returned in good condition.

• The product must be in its original packaging.

• You must provide proof of purchase.
   

This warranty does not cover damages resulting from misuse, accidents, or unauthorized repairs.

​

3. How to Claim Your Warranty

​

To claim your warranty or initiate a return/exchange, please follow these steps:

​

1. Contact us at info@truckpaal.com with your order number and details about the issue.

2. We will provide you with instructions on how to return the product.

3. Once we receive the returned item and verify its condition, we will process your exchange or warranty claim accordingly.

​

4. Limitations

​

This warranty is exclusive and in lieu of any other warranties, whether expressed or implied. PAAL Truck Essential Products shall not be liable for any incidental or consequential damages arising from the use of our products.

​

5. Changes to This Policy

​

We reserve the right to modify this Warranty Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

​

For any questions regarding this Warranty Policy or to initiate a return/exchange, please contact us at info@truckpaal.com.

​

Thank you for choosing PAAL Truck Essential Products!